Koslan

Support

Türkçe

One address for every question, bug report or subscription problem: info@sistemler.io

We reply within two working days.

Telling us these makes it faster

• Your phone model and iOS version
• The app version — it is at the bottom of the Profile tab
• What you did, what you expected, and what happened instead
• A screenshot, if there is one

Common questions

How do I cancel my subscription

Cancelling happens through Apple, not through us: iPhone Settings → tap your name → Subscriptions → Koslan → Cancel Subscription. You keep access until the end of the period you paid for.

When does the free trial end

After seven days. Cancel at least 24 hours before it ends and you are not charged.

My subscription did not move to my new phone

Tap Restore on the paywall. You need to be signed in with the same Apple Account you bought it with.

My run was not recorded, or the distance is wrong

Koslan measures distance with GPS. Under Settings → Privacy & Security → Location Services → Koslan, it needs While Using the App or Always; measuring with the screen off needs Always.

My steps are not showing

Step counting needs the Motion & Fitness permission: Settings → Privacy & Security → Motion & Fitness → Koslan. Connecting Apple Health also brings in earlier days.

I want my data deleted

In the app: Profile → Delete my data. Your runs, plan and profile are removed from this phone and it cannot be undone. There is no copy anywhere else, so you do not need to write to us.